PRELIMINARY INFORMATION

ARTICLE 1 SELLER INFORMATION

ARTICLE 1.1 – SELLER
Title: NEVA MAĞAZACILIK SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Address: KAYNARCA MAHALLESİ BAHATTİN VELED CADDESİ NO:37/1-2-3 PENDİK/İSTANBUL
Phone: 0216 354 00 10
Fax : 0216 354 07 95

Article 1.2 - BUYER

Those who become a member of nevaevde.1ticaret.com website as a customer. The address and contact information used while becoming a member is taken into account.


ARTICLE 2 FEATURES OF THE PRODUCT FOR SALE

The basic features of the goods or services are available at www.sefamerve.com. You can review the basic features of the product during the special offer.

The prices listed and announced on the website are the sales prices. The announced prices and promises are applicable until they are updated and changed. The prices announced to be temporary are valid until the end of the specified period.

It consists of the type, quantity, brand / model, colour, number of goods / products / services, sales price, payment method, and the information when the order is finalized.

The shipping fee, which is the product's shipping cost, will be paid by the BUYER and will not be refunded.


ARTICLE 3 GENERAL PROVISION


3.1) BUYER, declares that he has read the preliminary information about the basic characteristics, sales price and payment method and delivery of the product subject to the contract on the website of *nevaevde.1ticaret.com and has given the necessary confirmation in the electronic environment. By confirming this Preliminary Information electronically, the BUYER confirms that he has obtained the address to be given by the SELLER to the BUYER, the basic features of the ordered products, the price of the products including taxes, payment and delivery information correctly and completely before the conclusion of the distance contracts.
3.2) Provided that it does not exceed the legal 30-day period, the product subject to the contract is delivered to the BUYER or the person/organization at the address indicated, within the period specified in the preliminary information on the website depending on the distance of the BUYER's address for each product.
3.3) The SELLER cannot be held responsible if the product ordered cannot be delivered to the BUYER due to any problems that the cargo company may encounter during the product delivery to the BUYER.
The SELLER is responsible for delivering the contracted product in a solid, complete manner, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.
3.5) The SELLER may supply a different product with equal quality and price by informing the BUYER and obtaining its explicit approval before the contractual performance obligation expires.
If the SELLER fails to fulfil its contractual obligations in the event of the fulfilment of the product or service subject to the order becomes impossible, it notifies the consumer of this situation before the contractual performance obligation expires and returns the total price to the BUYER within 10 days.
3.7) This Preliminary Information Form must be confirmed electronically for the delivery of the product. If for any reason, the product price is not paid or cancelled in the bank record, the SELLER shall be deemed to be released from its obligation of product delivery.
3.8) In case the relevant bank or finance institution does not pay the product price to the SELLER after the product is delivered due to the illegal or unlawful use of the BUYER's credit card by unauthorized people without the negligence of the BUYER, the BUYER is obligated to return the product to the SELLER within 3 days, provided that the product is delivered to him/her. In this case, the shipping costs belong to the BUYER.
3.9) SELLER is obliged to inform the BUYER if the SELLER is unable to deliver the product because of Force Majeure or exceptional cases such as weather conditions or transportation outage within the due period. In such a case, the PURCHASER can use one of her/his rights to cancel the order, to replace the product subject matter of the agreement with its equivalent, if available, and/or to delay the delivery period until the obstructive circumstance ceases to exist. In case the BUYER cancels the order, the amount paid, is paid to him in cash and in full within 10 days. In the payments made by the BUYER by credit card, the product amount is returned to the relevant bank within 7 days after the BUYER cancels the order. After this amount is returned to the bank by the SELLER, the reflection on the BUYER's accounts is completely related to the bank transaction process; therefore, the BUYER accepts in advance that it will not be possible for the SELLER to intervene in any way for possible delays and that it may take an average of 2 to 3 weeks for the bank to reflect the amount returned to the credit card and the BUYER's account.

ARTICLE 4 RIGHT OF WITHDRAWAL

In distance contracts regarding the sale of goods, the BUYER may use his right to withdraw from the contract by refusing the goods without any legal or criminal responsibility and without giving any reason within 14 (fourteen) days from the date of delivery of the product (Excluding Concert and Event Tickets) to himself or the person/organization at the address indicated. In distance contracts related to service delivery, this period starts on the date of signing of the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer. The expenses arising from the use of the right of withdrawal belong to the SELLER.


To exercise the right of withdrawal, a written notification must be given to the SELLER with the registered mail, fax or e-mail within 14 days. Under the provisions of Article 5, the product must not be used. If this right is exercised,

a) The invoice of the product delivered to the 3rd person or the BUYER, (When returning, if the invoice of the product to be returned is institutional, it must be sent with the return invoice issued by the institution. The order returns in which invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued.)

b) Return Form,

c) The products to be returned must be delivered complete and undamaged, together with the box, packaging and standard accessories, if there is any.

d) The SELLER is obliged to return the total price and the documents that put the buyer under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to receive the goods returned within 20 days.

e) If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses at the proportion of his fault.

f) In case, due to the exercise of the right of withdrawal, the purchase falls below the special offer limit set by the SELLER, the discount amount used within the scope of the special offer will be cancelled.

g) The shipping cost when returning the product due to the exercise of the withdrawal right is on the SELLER for domestic orders and the BUYER for overseas orders.

h) The SELLER does not refund the shipping fee collected from the BUYER when he sold the product.


ARTICLE 5 PRODUCTS THAT THE WITHDRAWAL RIGHT CANNOT BE EXERCISED

Goods that are prepared in accordance with the customisation of the BUYER or clearly in line with his personal needs, or that are not suitable for return due to their nature that is in danger of spoiling quickly or are likely to expire; and, it is not possible to return audio or video recordings, software programs and computer consumables in accordance with the Regulation, provided that the packaging has been opened by the BUYER.



In implementing this Preliminary Information, the Consumer Arbitration Committees and Consumer Courts where the BUYER purchases the goods or services and where the residence is located are authorized up to the value announced by the Ministry of Industry and Trade.
The SELLER can make its applications regarding complaints and objections to the arbitral tribunal or the consumer court for consumer problems in the place of residence or where it has purchased the goods or services within the monetary limits determined by the Ministry of Industry and Trade every year in December. Information on the monetary limit is below:

With effect from 1/1/2012:

a) The lower monetary limit regarding the fact that the decisions of the arbitration committees for consumer problems in the 5th and 6th paragraphs of the amended article 22 of the Law on the Protection of the Consumer No. 4077 will be evidence in the upper or consumer courts will be 1,161.67 TL,
b) In the third paragraph of Article 5 of the Regulation on Arbitration Committees for Consumer Problems published in the Official Gazette dated 1/8/2003 and numbered 25186, the lower monetary limit for the provincial arbitration committees operating in the provinces with metropolitan status to be responsible and authorized to deal with disputes is 3.032.65 TL.

This Preliminary Information is made for commercial purposes.




DISTANCE SALES AGREEMENT

ARTICLE 1 – PARTIES

1.1 – SELLER
Title: NEVA MAĞAZACILIK SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Address: KAYNARCA MAHALLESİ BAHATTİN VELED CADDESİ NO:37/1-2-3 PENDİK/İSTANBUL
Phone: 0216 354 00 10
Fax : 0216 354 07 95
E-mail address: info@nevaevde.com

1.2 – BUYER

The person who is a member of the nevaevde.com shopping site as a customer.

The address and contact information used while becoming a member is taken into account.

ARTICLE 2 – SUBJECT

The subject of this contract is for BUYER to determine the rights and obligations of the parties in accordance with the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on the Implementation Principles and Procedures of Distance Contracts regarding the sale and delivery of the product where the qualifications and sales price are specified below, which he has ordered electronically from the www.nevaevde.com website which belongs to the SELLER.

ARTICLE 3 – PRODUCT SUBJECT TO CONTRACT
It consists of the type, quantity, brand/model, colour, quantity, sales price, payment method, and information at the end of the ordering of the Good/Product/Service.

ARTICLE 4 – GENERAL PROVISIONS
4.1 The BUYER, declares that he reads the basic characteristics of the product subject to the contract, the sales price including all taxes, the payment method, the delivery and the costs of this product, the delivery time; and the preliminary information about the full trade name, full address and contact information of the SELLER given on the website of nevaevde.1ticaret.com and that he gave the necessary confirmation in electronic media.
By confirming this contract electronically, the BUYER confirms that he has obtained the address to be given to the Consumer by the Seller, the basic features of the ordered products, the price of the products, including taxes, payment and delivery information correctly and completely before the conclusion of the distance contracts.

4.2 Provided that it does not exceed the legal 30-day period, the product subject to the contract is delivered to the BUYER or the person/institution at the address indicated within the period specified in the preliminary information on the website, depending on the distance of the BUYER's residence. Any shipping fee regarding the delivery shown in Article 3 will be paid by the BUYER and will be reflected on the invoice for the order under the name of "Shipping Fee".4.3 If the product subject to the contract is to be delivered to a person/institution other than the BUYER, the SELLER cannot be held responsible if the person/institution to be delivered does not accept the delivery.

The SELLER cannot be held responsible if the product ordered cannot be delivered to the BUYER due to any problems that the cargo company may encounter during the product delivery to the BUYER.

4.5 The SELLER is responsible for delivering the contracted product in a solid, complete manner, in accordance with the qualifications specified in the order, and with warranty documents and user manuals if there is any.

4.6 The SELLER may supply a different product of equal quality and price to the BUYER before the contractual performance obligation expires, provided that it is based on a justified reason.

4.7 If the SELLER fails to fulfil its contractual obligations in the event of the fulfilment of the product or service subject to the order becomes impossible, it shall notify the consumer of this situation before the contractual performance obligation expires and may supply the BUYER with a different product of equal quality and price.

4.8 For the delivery of the product subject to the contract, the signed copy of this contract must be delivered to the SELLER and the price must be paid in the form of payment preferred by the BUYER. If, for any reason, the product price is not paid or cancelled in the bank records, the SELLER is deemed to be relieved of its obligation to deliver the product.

4.9 The BUYER accepts and undertakes that the credit card information defined in the system during shopping is correct and that he has legal and criminal liability arising from using this credit card. After the delivery of the product, if the bank or finance institution does not pay the product price to the SELLER because the credit card belonging to the BUYER is used unrightfully or unlawfully by unauthorized persons due to the BUYER's fault, the product is obligated to be sent to the SELLER within 3 days provided that it is delivered to the BUYER. In this case, the transportation costs rest on the BUYER. In case the BUYER does not send the product back, it accepts and undertakes that the product price will be transferred to the bank accounts of the SELLER without any notice in case the product price is not received from the credit card or the product price is not returned to the credit card.

4.10 SELLER is obliged to inform the BUYER if the SELLER is unable to deliver the product because of Force Majeure or exceptional cases such as weather conditions or transportation outage within the due period. In this case, the BUYER can use one of these rights which are to cancel the order, to replace the contractual product with an equivalent (if exists) and/or delay the delivery period until the preventing circumstance ceases to exist. In case the BUYER cancels the order, the amount he paid shall be fully returned in cash and in full within 10 days.



4.11 The points awarded to the customer by the SELLER through a special offer are only valid for one purchase. These points are not refundable even if the product is returned.
In the payments made by the BUYER by credit card, the product amount is returned to the relevant bank within 7 days after the BUYER cancels the order. After this amount is returned to the bank by the SELLER, the reflection on the BUYER's accounts is completely related to the bank transaction process; therefore, the BUYER accepts in advance that it will not be possible for the SELLER to intervene in any way for possible delays and that it may take an average of 2 to 3 weeks for the bank to reflect the amount returned to the credit card and the BUYER's account.

ARTICLE 5 - RIGHT TO WITHDRAWAL

The BUYER has the right to withdraw without showing any reason within 14 days from the delivery of the product subject to the contract to himself or the person/organization at the address indicated.However, products cannot be returned when they are prepared, offered for sale and/or imported for certain days such as New Year's Eve, holidays, mother's day, campaign and promotional products; the BUYER accepts these conditions and carries out the shopping

In order to use the right of withdrawal, a notification must be made to the SELLER by fax or e-mail within 14 days and the product must not be used within the framework of the provisions of Article 6. If this right is exercised,

a) The invoice of the product delivered to the 3rd person or the BUYER, (When returning, if the invoice of the product to be returned is institutional, it must be sent with the return invoice issued by the institution. Unless a RETURN INVOICE is issued, the order returns with invoices prepared for institutions shall not be completed.),

b) The Return Form,

The products to be returned within 14 days must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any. The product price will be refunded to the BUYER within 10 days following the receipt of these documents to the SELLER.

The shipping cost of the returned product due to the right of withdrawal will be covered by the SELLER for domestic orders and by the BUYER for overseas orders. The SELLER does not refund the shipping fee collected from the BUYER while selling the product.

When the product is returned to the SELLER, the original invoice submitted to the BUYER during the delivery must be returned (to ensure consistency in our accounting records), and if the invoice is not sent to the SELLER with the product or within 5 days from the date of shipment of the product, the return process will not take place, the product will be returned to the BUYER in the same way with counter payment. The "return invoice" shall be stated and signed by the PURCHASER on the invoice to be returned along with the product.



ARTICLE 6 - PRODUCTS THAT THE WITHDRAWAL RIGHT CANNOT BE EXERCISED
Returns for disposable products, reproducible software and programs, and rapidly perishable products or are likely to expire are not accepted.ARTICLE 7 - DEFAULT OF THE DEBTOR

In case the BUYER goes into default, the BUYER agrees to pay the loss and damage of the SELLER due to the delayed performance of the debt. In cases where the default of the BUYER is attributable to the SELLER's fault, the BUYER shall not be obliged to compensate for any loss and damage claims.

ARTICLE 8 – AUTHORIZED COURT

In implementing this Preliminary Information, Consumer Arbitration Committees and Consumer Courts where the BUYER purchases the goods or services and where the residence is are authorized up to the value announced by the Ministry of Industry and Trade.
The SELLER can make its applications regarding complaints and objections to the arbitral tribunal or the consumer court for consumer problems in the place of residence or where it has purchased the goods or services within the monetary limits determined by the Ministry of Industry and Trade every year in December. Information on the monetary limit is below:

Effective from 28/05/2014;

a) Under Article 68 of the Law on the Protection of Consumers numbered 6502, it is mandatory to apply to the district consumer arbitration committees for disputes below two thousand Turkish Lira, provincial consumer arbitration committees for disputes below three thousand Turkish Lira, in the provinces that are a metropolis, for disputes between two thousand and three thousand Turkish Lira, to the provincial consumer arbitration committees. No application can be made to the consumer arbitration committees for disputes over these values.

b) In disputes over the stated value, it is necessary to apply to Consumer Courts, in cases where there are no Consumer Courts, to the Civil Court of First Instance under the title of Consumer Court.This preliminary information is made for commercial purposes.


Please Note: Before signing the shipping report, please check whether your cargo package is damaged due to transportation. If there is any damage to your cargo package for any reason, please return your cargo for a record to be kept to the cargo authority without signing any documents regarding the delivery. We will immediately send your new products. If the damaged package of products is accepted and received, Sefamerve.com is not liable for the damage or loss of the products.


15.All of these terms and conditions are subject to Turkish Law.

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