All services provided in our store are Kaynarca mah. Bahattin Veled Cad. No: 37 D: 1/2 Pendik / İstanbul registered at Neva Mağazacılık San. ve Tic. Ltd. Ltd. Şti belongs to our company and is operated by our company.
Our company may collect personal data for various purposes. The following describes how and how the personal data collected are collected, how and how these data are protected.
By filling out various forms and questionnaires on our membership or store, some personal information (such as name-surname, company information, phone, address or e-mail addresses) of the members are collected by our Store due to the nature of the business.
In some periods, our company may send campaign information, information about new products, and promotional offers to its customers and members. Our members can make any choices about whether or not to receive such information while becoming a member, then, after logging in, they can change this selection in the account information section or make a notification with the link in the information message that comes to it.
During the approval process carried out via our store or by e-mail, personal information transmitted to our store electronically by our members will not be disclosed to third parties except for the purposes and scope determined by the "User Agreement" we have with our Members.
Our company registers and uses the IP address of its members in order to identify problems related to the system and to quickly resolve any problems or disputes related to the service provided. IP addresses can also be used to generally identify users and collect comprehensive demographic information.
Our company may use the requested information for direct marketing by itself or the people with whom it cooperates, except for the purposes and scope specified by the Membership Agreement. Personal information can also be used to contact the user when necessary. Information requested by our company or information provided by the user or information related to transactions made through our Store; Apart from the purposes and scope specified by the "Membership Agreement", our company and its collaborators can be used in various statistical evaluations, database creation and market research without disclosing the identity of our members.
Our company strictly keeps confidential information private and confidential, to consider it a secret of confidentiality and to ensure and maintain confidentiality, to take all necessary precautions and to take all necessary precautions to prevent all or any part of the confidential information from entering the public domain or unauthorized use or disclosure to a third party. is committed to showing.
Credit Card Security
Our company keeps the security of the credit card holders who shop on our shopping sites first. Your credit card information is not stored in our system in any way and no card information is shared to third parties.
There are two things you should pay attention to to understand that you are on a secure site when you enter the process of transactions. One of them is a key or lock symbol on the bottom line of your browser. This indicates that you are on a secure website and all your information is encrypted and protected. This information is used only depending on the sales process and in the direction of your order. Information about the credit card used during shopping is encrypted with the 128-bit SSL (Secure Sockets Layer) protocol regardless of our shopping sites and sent to the relevant bank for questioning. If the card availability is approved can be sustained for shopping. Since no information about the card can be viewed and recorded by us, third parties are prevented from obtaining this information under any circumstances.
The reliability of the payment / invoice / delivery address information of orders placed online by credit card is checked by our company against Credit Cards Fraud. Therefore, the accuracy of financial and address / telephone information must first be verified in order for customers who place orders from our shopping sites for the first time to reach the procurement and delivery stage. For the control of this information, if necessary, the customer holding the credit card or the relevant bank is contacted.
Only you can access and change all the information you provided while becoming a member. If you protect your login information securely, it is not possible for others to access and change information about you. For this purpose, it acts within 128 bit SSL security area during membership transactions. This system is an international encryption standard that cannot be broken.
Internet shopping sites that have an information line or customer service service and which include clear address and telephone information are preferred today. In this way, you can get detailed information about all the issues you have in mind, and you can get healthier information about the reliability of the company that provides online shopping services.
Note: We recommend paying attention to the company's full address and telephone on the internet shopping sites. If you are going to shop, make a note of all the phone / address information of the store where you bought the product without shopping. Confirm by phone before shopping if you do not trust. All information about our company and the location of the company are stated in all our online shopping sites.
Mail Order Credit Card Information and Security
Your identity and credit card information that you send to us by credit card mail-order method will be stored by our company according to the principle of confidentiality. This information is kept for 60 days against cash withdrawals from the credit card that may occur with the possible bank and then destroyed. If any price other than the mail-order form approved by you will be sent to us for the price of the products you order, you can naturally object to the bank and prevent it from being paid.
Third Party Websites and Applications
Law, Decree Law, Regulation etc. to comply with the obligations imposed by applicable legal rules issued by the competent legal authority;
In order to fulfill and implement the requirements of the "Membership Agreement" and other agreements that our store has signed with the users;
Requesting information about the users for the purpose of conducting a research or investigation conducted duly by the competent administrative and judicial authority;
When it is necessary to provide information to protect users' rights or security.
Never write your credit card number or passwords in the e-mails you will send to our store's Customer Service regarding any order. Information contained in e-mails can be viewed by third parties. Our company cannot guarantee the security of the information transferred from your e-mails under any circumstances.
Our company can obtain information about the users who visit our store and the use of the website of the users by using a technical communication file (Cookie-Cookie). Said technical communication files are small text files sent by a website to the user's browser to be stored in the main memory. The technical communication file facilitates the use of the Internet by storing the status and preferences about the site.
The technical communication file helps to obtain statistical information about how many people visit the site, for what purpose, how many times a person visits the site, and how long they stay on the site, and to dynamically generate advertisements and content from user-designed user pages. The technical communication file is not designed to receive data or any other personal information from your main memory or e-mail. Most browsers were originally designed to accept the technical communication file, but users can change the settings so that the technical communication file does not arrive or that the technical communication file is notified when it is sent.
Company Title: Neva Mağazacılık San. ve Tic. Ltd. Sti.
Address: Kaynarca mah. Bahattin veled cad. no: 48/1 Kaynarca-Pendik / Istanbul
Tel: 0216 354 00 10
Fax: 0216 354 07 95